The Cable Car Store

• History
• Contact Us By Phone
• Contact Us by Email
• Our Mailing Address
• 100% Satisfaction Guaranteed Statement
• What form of payment do you accept?
• What form of shipping do you use?
• Do you accept orders by either e-mail or phone?
• I do not see what I am looking for, can I send a description of what I want?
• There was a mistake in my order, what do I do?
• Store Hours
• Complaints

Welcome to The Cable Car Store. We opened our doors for business on July of 1992, and have been loving it ever since. Our retail store is located at San Francisco’s famous Pier 39 and specializes in offering the best, most memorable souvenirs that celebrate the beauty and magic of San Francisco. We take pride in offering old fashioned customer service. In fact, our web customers are so surprised that we call them on the phone if there is a problem with their order. But to us, this is a normal way to do business because, frankly, since we have a retail store, we are used to talking face to face to most of our clientele.

You may contact us by email or phone. Our phone # is (415)989-2040. Ask for Marcel or Julio

Our email address is orders@cablecarstore.com. It may take up to 48 hours to respond to specific ordering question by email. Emails sent past 12:00pm on Thursdays, will not be answered until the following Monday. If you need immediate assistance, please contact us by phone. (415)989-2040

Our mailing address is: 39 Pier #231, San Francisco, Ca. 94133.

We offer a 100% Satisfaction Guaranteed policy. PERIOD. If for any reason you are not happy with your order, please do not hesitate to email us for the procedure to send it back to us.

We accept VISA, MC AMEX and DISCOVER

50% of our orders ship through UPS and 50% go through USPS.

Very often our customers find that they need the personal touch. Please feel free to call us at (415)989-2040 and ask for Marcel or Julio. They will be happy to assist you with your questions. Keep in mind though, that they may have some customers at the register(we don’t sit at desks), so they may be juggling. We do not prefer that you send us an order by email. Email is not a secure way to send credit card information, so we prefer you send us questions only by email.

Please contact us anytime if you cannot find what you are looking for. Unfortunately it is impossible for us to offer all of the products we carry in our retail store. Sometimes customers have been in our store, went home with an idea of what they want only to find out we do not have it on our website. We apologize, but please know we can send you anything we sell, so just drop us an email with a description. orders@cablecarstore.com

Please contact us immediately so that we can correct our mistake.

We are generally open for business with the following schedule. This may change without notice. January & February 11:00 am to 7:30 pm: March – June 10:00 am to 9:00 pm: July – September 9:30 am to 10:00 pm: October – December 10:00 am to 9:00 pm:

If you would like to make a complaint, please contact the owner, Dawn Smith, at dawns@cablecarstore.com.