Frequently Asked Questions
You may contact us by email or phone. By email our address is firstname.lastname@example.org. Our phone # is (415)989-2040. If you would like to make a complaint,or have difficulty with the site, please contact the owner, Dawn Smith, at email@example.com.
39 Pier #231 San Francisco, Ca. 94133.
Our non summer shipping fulfillment record is this: 90% of orders received Monday thru Thursday before 7:00am (PST) are shipped within 48 hours. Orders received after 7:00am are shipped within 72 hours. Orders received after 7:00am on Thursday, most probably will not ship until Monday. We do not ship or process orders on Saturday or Sunday.If we have a problem with the order (eg: the item is out of stock) we will contact you by telephone and let you know there is a delay. We know its old fashioned, but we prefer to contact by phone, so please leave a daytime phone number when placing your order.
We offer a 100% Satisfaction Guaranteed policy. PERIOD. If for any reason you are not happy with your order, please do not hesitate to email us for the procedure to send it back to us.
We accept VISA, MC and DISCOVER
We use both USPS and UPS and you are welcome to choose either carrier.
Very often our customers find that they need the personal touch. Please feel free to call us at (415)989-2040 and ask for Marcel or Julio. They will be happy to assist you with your questions. Keep in mind though, that they may have some customers at the register(we don’t sit at desks), so they may be juggling. We do not prefer that you send us an order by email. Email is not a secure way to send credit card information, so we prefer you send us questions only by email.
Please contact us anytime if you cannot find what you are looking for. Unfortunately it is impossible for us to offer all of the products we carry in our retail store. Sometimes customers have been in our store, went home with an idea of what they want only to find out we do not have it on our website. We apologize, but please know we can send you anything we sell, so just drop us an email with a description. firstname.lastname@example.org
Please contact us immediately so that we can correct our mistake.
We are generally open for business with the following schedule. This may change without notice. January & February 11:00 am to 7:30 pm March – June 10:00 am to 9:00 pm July – September 9:30 am to 10:00 pm October – December 10:00 am to 9:00 pm