Frequently Asked Questions

Contact Us

You may contact us by email or phone. By email our address is orders@cablecarstore.com. Our phone # is (415)989-2040. If you would like to make a complaint,or have difficulty with the site, please contact the owner, Dawn Smith, at dawns@cablecarstore.com.

Mailing Address:

39 Pier #231 San Francisco, Ca. 94133.

Shipping Time:

Our fulfillment record is this: 95% of orders received Monday thru Friday before 8:00am (PST) are shipped within 48 hours. Orders received after 8:00am on Friday, most likely will not ship until Monday. We do not ship or process orders on Saturday or Sunday. We also ship internationally.

100% Satisfaction Guaranteed Statement

We offer a 100% Satisfaction Guaranteed policy. PERIOD. If for any reason you are not happy with your order, please do not hesitate to email us for the procedure to send it back to us. However, if you have ordered through our Event Ordering services, all sales are final.

What form of payment do you accept?

We accept VISA, MC and DISCOVER.

What form of shipping do you use?

We use both USPS and UPS and you are welcome to choose either carrier.

Do you accept orders by either e-mail or phone?

Very often our customers find that they need the personal touch. Please feel free to call us at (415)989-2040 and ask for Marcel or Julio. They will be happy to assist you with your questions. Keep in mind though, that they may have some customers at the register(we don’t sit at desks), so they may be juggling. We do not prefer that you send us an order by email. Email is not a secure way to send credit card information, so we prefer you send us questions only by email.

I do not see what I am looking for, can I send a description of what I want?

Please contact us anytime if you cannot find what you are looking for. Unfortunately it is impossible for us to offer all of the products we carry in our retail store. Sometimes customers have been in our store, went home with an idea of what they want only to find out we do not have it on our website. We apologize, but please know we can send you anything we sell, so just drop us an email with a description. orders@cablecarstore.com.

There was a mistake in my order, what do I do?

Please contact us immediately so that we can correct our mistake.

Store Hours:

We are generally open for business with the following schedule. This may change without notice.

  • January & February 11:00 am to 7:30 pm
  • March – June 10:00 am to 9:00 pm
  • July – September 9:30 am to 10:00 pm
  • October – December 10:00 am to 9:00 pm