Shipping InformationOrders received Monday through Friday before 8:00am PST will be processed and shipped within 48 hours. Orders received after 8:00am PST on Friday, will not ship until Monday. We do not process or ship orders on Saturday or Sunday.
Domestic Shipping:Currently, we provide shipping through USPS and UPS for the 48 contiguous United States, Alaska, Hawaii.
International Shipping:We regretfully do not ship internationally anymore effective 4-1-2016. The main reason for this is the cost. Even for the smallest item, the minimum shipping fee is over $40.00US. The cost is just prohibitive to you as a customer and a real problem for us a retailer.
We are still shipping to Canada, however.
Tracking Numbers:At the time of shipping we will send you an email and let you know your package is on its way. In that email, we will provide a UPS or USPS tracking number so that you may follow the progress of your package as it makes it way to your address. Go to USPS.com or UPS.com to enter the tracking number to see your packages delivery progress.
Next Day and 2nd Day Air:We do ship UPS Next Day Air and UPS 2nd Day Air, but we do not offer this service on our website.
To provide the best, and quickest, customer service, we do need you to call us at 415-989-2040 to place the order. Please ask for Julio who will be happy to help you. Julio is off on Thursdays, so please ask for Marcel on Thursdays.
We will not be able to offer Next day or 2nd Day Air shipping by email.
Shipping TipsIf no one is home during the day to receive a package, we highly recommend that you ship the package or gift to the Addressee's business address (if they are allowed to receive personal packages there). If the package cannot be delivered, it will be returned to us and your order delayed.
Please double-check the address information to be sure your order will be shipped to the correct address. If it goes to an incorrect address, your order will be delayed.
The "Bill To" address must be identical to the address to which the credit card statement is sent monthly. Your credit card charge will not be approved and your order will not be placed if you use an incorrect address.
Remember, an order can only be sent to one address. If you are buying something for someone else, which need to be shipped to a different location, please enter a separate order for each shipping address.types: